Customer Testimonials

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DealerRater Jan 15, 2024

I just purchased my third Toyota from Franklin Toyota and Randy Fields. As always, I was pleased with the purchase and process. Randy isn't pushy and willing to answer all your questions. Go see Randy and Franklin Toyota. You won't be disappointed.

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DealerRater Dec 28, 2023

I highly recommend Dirk at Franklin Toyota. He was so nice and went above and beyond to make sure I was happy with my purchase! Even took the time to show me and my daughter how to connect my phone to the car and explain other options that my new car has! He made buying a car easy and took the time to explain everything!

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DealerRater Nov 27, 2023

Nate helped me and my daughter upgrade our cars - was a pleasure to work with!

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DealerRater Feb 6, 2022

Thi dealership is amazing! Nate was very helpful and knowledgeable. Nate made sure I was pre-approved under terms that were acceptable and affordable for me. He was very helpful even after purchasing my car! At 20 years old he educated me about my credit and helped me leave Franklin with a new 2020 Corolla! I really appreciate Nate and the staff at Franklin!

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DealerRater Jan 18, 2022

This dealership has awesome service after the sale. They are friendly and efficient. I never have to wait long and the shuttle service takes you anywhere while you wait.

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DealerRater Jan 6, 2022

Courteous salesman, knowledge of available products, provided guidance from start to end, helpful financing experience and overall great experience.

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DealerRater Dec 1, 2021

I love their Service Department. They are Always Courteous. Jessica is Awesome and their shuttle drivers are The Best

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DealerRater Nov 25, 2021

The staff of Franklin Toyota is friendly and respectful and prompt in acknowledging me as a customer.

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DealerRater Nov 23, 2021

Courtesy and knowledgeable action on automobile. Customer service was exceptional and was given without request.

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DealerRater Nov 8, 2021

I was just driving through the dealership parking lot. It was raining very hard. Jeremy was outside, under the building canopy....He was very accomodating and willing to stand in the rain to answer my questions..I noticed, not only did he have great interpersonal skills, but he was a fellow veteran. The Sienna I eventually purchased is ideal for my needs.....The transaction, conducted through Jeremy, was a very satisfying experience.

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DealerRater Sep 17, 2021

We had the best experience dealing with Sable and the others at Franklin Toyota. We were very pleased with the services provided.

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DealerRater Sep 14, 2021

The service department staff was extremely friendly and efficient. I was having a 30k service done and was in and out in less than 2 hours, even with limited staff. Great job!

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DealerRater Sep 12, 2021

Service reps were kind and kept in touch about vehicle problems and when service would be completed,would reach out about what any delays with phone call

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DealerRater Sep 4, 2021

Nathan was a breath of fresh air when we first walked in. He was with us through every step of our car purchase and afterwards.

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DealerRater Aug 31, 2021

After 60 years of buying cars, only Franklin Toyota rates as high or higher than any Lexus dealership I have used (and all three of those were tops). Randy Fields does an excellent job of providing superior service to his customers. I live 10 minutes from the Toyota dealer where I live and yet after a full month was still being yanked around by a non responsive sales person and her manager…worst I’ve ever had. After speaking to Randy who was on the other side of the state I had my car in hand in fewer than 5 days—including the 3...

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DealerRater Aug 6, 2021

I have used this Toyota dealership since 2006 and bought and bought 5 or 6 vehicles from them so that is how much I like dealing with them.

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DealerRater Aug 1, 2021

I chose Franklin Toyota because they had choices re pre owned Tacoma trucks. My salesman, Nate was very professional and accommodating. Service after the sale remains to be experienced.

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DealerRater Jul 27, 2021

Good service Wasnt Impressed with the person who checked me in but Devon and the person who took me home was great . I am not happy that my review needs rob 25 words in order to submit this evaluation

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DealerRater Jul 25, 2021

The service department was expedited my service and was very helpful. I appreciate the contact by phone call or text to inform me of price and when my truck was ready.

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DealerRater Jul 23, 2021

Fast and friendly service. They do what they say and leave your car in a clean condition if that’s how you gave it to them.

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DealerRater Jul 22, 2021

I found the dealership and the personnel was professional and thorough to help me with my problem and I would recommend anybody who needs help in the service depart

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DealerRater Jul 16, 2021

I had a great experience at Franklin Toyota. I did not feel pressured to buy. Everyone was friendly. I felt right at home there. I would recommend them to anyone.

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DealerRater Jul 14, 2021

Excellent service department. Always have my vehicle serviced here & the staff make sure all our questions are answered & any concerns are taken care of. Thanks Franklins Toyota

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DealerRater Jul 8, 2021

Had to negotiate a bit with the pricing. Overall I was in and out with a good deal. Case was very friendly! Would recommend seeing him to anyone searching for authenticity.

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DealerRater Jul 7, 2021

This is my second vehicle from Franklin and they have been great! My first was a leased RAV 4 and my second is a purchased RAV 4. In both instances they have worked with me and made the process painless.They also have handled all my maintence in rheir Service Department where they always work me in if it's humanly possible. Shout out to Nathan my Salesman for keeping up with me while I figured out what I wanted and Devin and the ladies in the Service Dept! Even the gentleman in the finance office was great! Thanks everybody!

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DealerRater Jul 1, 2021

The customer service is outstanding and quality of work repeats that feeling. Thankyou

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DealerRater Jun 21, 2021

I only came in for an oil change and had a 9:30 appt. I was very disappointed because I missed my appt that I had in Augusta. Overall great place but waiting 3 hours for a oil change only is absurd!!!

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DealerRater Jun 18, 2021

They stay within the estimated time they say it will take. The service department staff who you speak with, are very friendly. Before you leave, they explain exactly what services were done and things that you need to watch. One thing that bothered me this time was when I got home I had received a coupon in the mail for bringing my truck in for service, and I won’t be able to use it because it will expire before I will need service again

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DealerRater Jun 15, 2021

Thank you, Franklin Toyota, for a great experience buying a new Tundra. Ms . Lila Hartung was extremely helpful and knowledgeable, particularly with the wifi and blue tooth systems. I recommend her highly!

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DealerRater Jun 2, 2021

Good dealership I have bought 5 cars and 2 truck s a fine service department. Good people to deal with I will by my next car here Carl

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DealerRater May 27, 2021

Met my needs. Good customer service in the Service Dept. The transport service did a great job. I was fully confident in the young man’s ability to transport me safely and in a very timely manner, to work and back to pick up my vehicle. He was very personable. Met my expectations! Good job Franklin Toyota, Statesboro.

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DealerRater May 24, 2021

Service team is very friendly and talks through any items they are recommending and why. Teresa is always very friendly and knowledgeable. I always use Franklin Toyota for my service

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DealerRater May 20, 2021

Want Service? Use the Franklin Dealerships! Want Honest Employees? This is your stop they hire and train the right staff. My service writer is Teresa, she is very knowledgeable, friendly, and mindful of your time. Great job ladies & gentlemen!

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DealerRater May 19, 2021

Franklin Toyota is a great deal ship. Great team and customer service. They try to do their best with price and meeting your individual needs

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DealerRater May 16, 2021

For this visit, no delay, prompt with getting me in and completing the job. They also quickly provided transport to get me home and pick me up when it was time.

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DealerRater May 15, 2021

Dirk was a great salesman. He listened to what I was looking for in a car, made every effort to accommodate my needs, and I never felt pressured.

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DealerRater May 9, 2021

I bought a new 2020 RAV 4 in July 2020. Dirk Graham, in sales, made the process very easy. He answered all of my questions, was patient, and made me a priority. He still checks in with me periodically to make sure that I'm not having any issues with my new vehicle. I love my new RAV and I got it from the right dealership and the right salesman! Thank you, Dirk!

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DealerRater May 5, 2021

They do a great job with service! Took my car right in when there was a problem and fixed it quickly. The service is friendly and they brought my car right to me.

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DealerRater Apr 29, 2021

Great salesmen Dirk Graham, knowledgeable and friendly. Paper work a breeze with Andre Thomas. Both made our buying experience fast and pleasant. Thanks again, my wife loves her preowned Rav4.

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DealerRater Apr 29, 2021

Franklin Toyota always does quality work and stands behind all that they do. They never cut corners and they have excellent customer service. Great communication and concern for safety. If you professional work done on your car, get it done at Franklin.

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DealerRater Apr 11, 2021

Thank you. I am very pleased with my purchase, and I received excellent service and guidance from my sales pro, Randy Fields. Thank you for making it possible to get great service and a good deal locally.

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DealerRater Apr 2, 2021

I always receive outstanding customer service from Jessica. They do a great job on my truck. The only issue I have had was balancing my big tires.

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DealerRater Mar 31, 2021

EXCELLENT SERVICE, VERY PROFESSIONAL!! Looking forward to next visit. GOOD SERVICE CHOICE FOR YOU TOYOTA. HAVE 2000 TACOMA 4X4, STILL RUNNING STRONG AFTER 189,000 miles

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DealerRater Mar 13, 2021

Very helpful in locating my new vehicle would recommend mike and josh for all Franklin customers. Service was fast and manager got me a good deal so go get your next toyota from them

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DealerRater Mar 13, 2021

Awesome service! I pulled in unannounced with an unexpected problem with my van and they had me in and out in less than an hour.

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DealerRater Mar 7, 2021

On Saturday w/o an appointment, I drove to Franklin Toyota, request 3k mile maintenance and walk out in about 1.5 hours. They were busy but got the job done. My experience has always been the same the same. Great job Franklin Toyota!

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DealerRater Feb 28, 2021

Really great service and super fast! I was also able to txt the guy that helped me if I had any questions. I showed up without an appointment on a Saturday morning and they got me right in!

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DealerRater Feb 26, 2021

Working with salesman was a good experience. He worked hard to get my business. I would refer friends to Franklin Toyota for their new cars needs.

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DealerRater Feb 8, 2021

Thank you ALL for though & accurate service. love the personal attention. Thanks for my birthday card & coupon. That was real special . Didn’t think I would need but did.🤔

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DealerRater Feb 7, 2021

I like taking my car to Franklin Toyota to get it serviced. I always schedule my appointment with Ms. Theresa in the service department. She is the best!!! L.M

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DealerRater Jan 29, 2021

The process was really good all personal was very helpful. Sells person was great explained and showed instrument panel to me. Very well please. Personal taking care of paperwork was excellent.

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DealerRater Jan 18, 2021

I was very happy with my car buying experience & Jeremy was very nice & helpful in finding just what I wanted. I recommend Franklin Toyota in Statesboro Georgia when purchasing your next vehicle.

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DealerRater Jan 17, 2021

Franklin Toyota has been and will remain my Toyota dealership of choice. I have purchased several autos for my family from them. Andre Weathers is great. He seems to go out of his way to make sure I’m getting the best experience possible.

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DealerRater Jan 10, 2021

Very pleased with the sales team ( Mike Sumner) and finance department. The ceiling panel was filthy but the rest of the immaculate. Mine took very good care of us. He got the car washed and fueled up. Awesome job!

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DealerRater Jan 5, 2021

Franklin Toyota worked in my 4 Runner on a holiday weekend. I bought the used vehicle somewhere else, so this was 1st visit. My headlamp was not working, so I was happy that they were able to fix it on this rainy, foggy weekend.

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DealerRater Jan 1, 2021

They were very timely! They promised to complete the service in 30 minutes! They completed the service in 20 minutes! I would recommend them for this service to anyone!

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DealerRater Dec 31, 2020

Recall service for fuel pump replacement. Service was completed in estimated time frame. I am happy as long as I do not have issues later.

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DealerRater Dec 14, 2020

Always top notch service. Timely, thorough & efficient. Customer service staff is always a pleasure to work with. The only folks that touch my 2016 Tacoma.

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DealerRater Dec 1, 2020

Had service repair and I was completely satisfied by care and attention to detail by Service Rep Michael E . I will definitely be back. Thanks,

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DealerRater Nov 30, 2020

Best customer service as always. Quick turnaround of repair. All around excellent! Devin who set up the service stayed in touch all the way throughout

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DealerRater Nov 18, 2020

So far we have gotten great service out of Franklin Toyota in troubleshooting and repairing our 2019 RAV4. Loved the communication by Allie the service manager.

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DealerRater Oct 23, 2020

Excellent and timely service. I’d made an appointment but had ti push out my appointment and Service worked with me and scheduled me when I could make it. Thanks!

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DealerRater Oct 11, 2020

It wuz good, me just showed up and the good looking young blonde lady made the service happen, no scolding for not having an appointment, and PRESTO: DONE!.

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DealerRater Oct 7, 2020

Devon was the best service rep we have ever done business with and I am 62 yrs old (dealt with service rep a for 40+ yrs). The technician that worked on our 2019 Toyota Tacoma truck did an great job too.

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DealerRater Oct 7, 2020

After walking out on your Franklin Cevrolet salesman (heavyset black gentleman) who obviously didn't want to make a sale that day, we purchased from Shane at Franklin Toyota. He went above and beyond to make the sale. Thanks so much for appreciating customers, Shane. It made us appreciate Franklin where my husband works even more.

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DealerRater Sep 26, 2020

Andre really went out his way to help me and my son. I will recommend other customers to Franklin Toyota Dealership. Very please with this dealership.

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DealerRater Sep 11, 2020

Jeremy was amazing. It didn’t take him long at all to come out and help me. Never had more fun talking to a stranger nor been more comfortable. I appreciate how well he took care of me. We might have went through three cars but he was patient and welling to go any length to find what I could afford and loved. Thank you for all the help.

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DealerRater Sep 10, 2020

The service dept. is always friendly, accommodating, and timely with any service needs that we’ve had. Have been very satisfied with our Avalon and Highlander.

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DealerRater Aug 31, 2020

I took my Tundra in, because I thought it needed new brake pads. Turns out there was something else going on, which they addressed. They could’ve easily just sold me new brakes to make some money, but they were honest about what the problem was. You don’t see that kind of honesty in service departments Very often these days. Thank you, Franklin Toyota!

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DealerRater Aug 23, 2020

Jessica was great! Even though service took longer than originally expected due to a delayed part, she was very communicative And apologetic the whole time. our daughter is a student at GS with an older car so it’s good to know we found a trusted place to fix it.

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DealerRater Jul 17, 2020

Nothing but good things to say about Franklin Toyota. Andre Weathers is by far the best salesman I’ve ever dealt with. Very professional. This is my second vehicle from him and I will continue to do business with him. Thanks Andre always a pleasure doing business from you.

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DealerRater Jul 16, 2020

Bought a used vehicle I saw online. Everyone was very helpful throughout the whole process. I am very happy with my purchase. Thank you for making buying a car so easy!

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DealerRater Jul 11, 2020

We have been a part of the Franklin Toyota family since 2007. Couldn’t be more pleased with my newest purchase of 2020 RAV 4 XLE!! Mike Sumner is one of the best sales person we have ever dealt with. Knows his stuff!!!!!!! Extremely polite and helpful.

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DealerRater Jun 21, 2020

Thank you, Jessica and Allie. Prompt service and expert consultation. I use Franklin Toyota for every service. All of the good folks there will help.

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DealerRater Jun 16, 2020

Franklin Toyota is a world class dealership. Sales and service is outstanding. Very trustworthy. I’ve taken my Tundra for anything from a simple oil change to a major repair job and have always received the best customer service.

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DealerRater Jun 15, 2020

Have always relied on Franklin Toyota for service needs for our Rav 4. Have never been disappointed. Always honest and on time. They always have good deals for servicing.

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DealerRater May 11, 2020

The wait was short, in and out time was about 1 hour. Coffee was available. Service personnel were helpful and friendly. Discussed finding for service checks, pointing out upcoming issues.

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DealerRater May 7, 2020

Stephanie did a great job through the entire process. Never felt pressured and deal went down the same with Randy. Great team, friendly staff. Will definitely recommend

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DealerRater Apr 29, 2020

Everyone was very nice and got my price where I needed to be at I will be back and I will tell my family and friends to go to Franklin Toyota

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DealerRater Apr 15, 2020

Always have a good experience. Teresa does a great job in getting me in and out. They are knowledgeable and helpful in explaining the work

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DealerRater Mar 28, 2020

Great Dealership to buy a car and great service department. Very fast and courteous service department that have staff who want to make sure that your vehicle is fixed and you are satisfied.

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DealerRater Feb 18, 2020

Franklin Toyota was very helpful in helping me find my new car. From the pre-buying process to the final sale everyone I dealt with was very professional and made the process easy.

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DealerRater Feb 13, 2020

Ali has been a great addition to your service rep team. She is thorough, responsive, and communicates very well. She represents your dealership very well!

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DealerRater Jan 20, 2020

Franklin Toyota has gone above and beyond to help me get my car repaired. Devin has been amazing and has called me back over and over to follow up with information for me. I highly recommend Franklin Toyota.

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DealerRater Jan 10, 2020

The staff is always pleasant to work with. They are always friendly and helpful and answer all of the questions I have concerning my car.

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DealerRater Dec 26, 2019

Awesome experience. Dean Tayloy my salesperson was great. I was greeted by him just as I stepped out of my car. In less than a hour my done with my purchase.

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DealerRater Dec 1, 2019

I received exceptional service from the salesperson, Andrew Watkins, to the financial department. I never felt pressured or coerced. It was a perfect buying experience.

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DealerRater Nov 26, 2019

Excellent car buying experience. Andre was my salesman- professional, knowledgeable, great guy. Rusty Thomas handled finance in a honest, straightforward manner. Thank you Franklin Toyota!

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DealerRater Nov 21, 2019

Jessica Waters, Theresa, and Lynn in the service department do an excellent job. They are so kind and helpful whenever I am there. I love working with each of them.

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DealerRater Nov 21, 2019

Representative Devin works very hard getting me scheduled and the work done is top notch . He also works to get my vehicles in at the last and is honest about it when he can’t

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DealerRater Nov 18, 2019

Randy Fields again done a great job. This was # 6 I purchased from Franklin. Everyone there goes out of there way to make sure you are happy.

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DealerRater Nov 7, 2019

I was recommended by several friends to use Franklin Toyota, and to specifically ask for Dean Taylor to assist me in buying a new car. I could not have been more impressed with Dean (and all Franklin employees I engaged with, such as Mr. “Rusty”). From the time I arrived until the time I left, I was treated like royalty and with the utmost respect. Never once did I feel pressured to purchase a vehicle; instead Dean helped me explore my options related to my initial interest in a particular model and patiently answered all of my questions. I will ...

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DealerRater Oct 22, 2019

I had oil change tire rotation and checked on some Accessories I was interested in everyone was very helpful I like coming there to have work done on my car

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