Customer Testimonials
Service department is awful. Called ahead a week in advance to schedule appointment for service. I was advised it would take 1 1/2 hours. Waited for my vehicle for 2 hours. Questioned how much longer. Checked and they had not even started on my vehicle. It was still sitting in the back untouched!
Service sucks - they mis diagnosed my vehicle and cost me $800 it was the rear bearings and almost cost our life.!
I would like to give a shout-out to Franklin Toyota and specifically, Kirsten Smith in Service. My son's 2017 Tacoma was experiencing an issue with something draining his battery and after reviewing, the technician was able to find the issue and fix it. Kirsten kept me in the loop on a regular basis with updates. In addition, there was a recall on the back break light above the back window. Kirsten took the time to order the part and schedule a follow up to have that recall fixed as well. Great service!
I purchased a certified pre owned vehicle in 2022 from Toyota Franklin. This year 2024, I had transmission issues and needed a new transmission. Thank goodness the extended warranty covered the fees. I want to give a special thank you to Kirsten Smith in the service department. She stayed on top of the process, keeping me informed every day. I have never had to have a vehicle fixed under a warranty and was very apprehensive of the whole process. Kirsten helped me maintain my composer through the process. Randy Fields helped me so much the first day I arrived to drop my ...
AJ and Logan and Andrew was the best in assisting me. I got a brand new new 2024 Corolla LE. I am very content and this dealership has impeccable customer service. I appreciate all of ya!!!
I just purchased my third Toyota from Franklin Toyota and Randy Fields. As always, I was pleased with the purchase and process. Randy isn't pushy and willing to answer all your questions. Go see Randy and Franklin Toyota. You won't be disappointed.
I highly recommend Dirk at Franklin Toyota. He was so nice and went above and beyond to make sure I was happy with my purchase! Even took the time to show me and my daughter how to connect my phone to the car and explain other options that my new car has! He made buying a car easy and took the time to explain everything!
Nate helped me and my daughter upgrade our cars - was a pleasure to work with!
Me and my fiancé bought a truck from there and a week later the truck started to run hot they replaced the thermostat and it was still running hot they said that it’s normal and I told them that I wanted them to buy the truck back they said they have a no buy back policy will never buy another vehicle from here. The manager was rude and unreasonable.
Thi dealership is amazing! Nate was very helpful and knowledgeable. Nate made sure I was pre-approved under terms that were acceptable and affordable for me. He was very helpful even after purchasing my car! At 20 years old he educated me about my credit and helped me leave Franklin with a new 2020 Corolla! I really appreciate Nate and the staff at Franklin!
This dealership has awesome service after the sale. They are friendly and efficient. I never have to wait long and the shuttle service takes you anywhere while you wait.
Courteous salesman, knowledge of available products, provided guidance from start to end, helpful financing experience and overall great experience.
i was preapproved and ready to buy a car. Sales person LH, behaved as an Avon seller. pushing for me to finance the car through the dealership. She added a charge of $1,000 to the car price, for my financing with my bank. What kind of business practice is that?
I love their Service Department. They are Always Courteous. Jessica is Awesome and their shuttle drivers are The Best
So my wife and I went into Franklin Toyota Statesboro today to purchase a Rav4. Mind you we are repeat customers of this dealership and had all our service work conducted on our previous car there, even after we paid it off. We decided to finance through our bank so we wouldn’t have multiple inquiries. We received an excellent rate and decided to use them. So with money in hand we went to Franklin. The salesman at Franklin did an excellent job and was very knowledgeable about the vehicle. We go inside to start the paperwork when the sales ...
The staff of Franklin Toyota is friendly and respectful and prompt in acknowledging me as a customer.
Courtesy and knowledgeable action on automobile. Customer service was exceptional and was given without request.
I was just driving through the dealership parking lot. It was raining very hard. Jeremy was outside, under the building canopy....He was very accomodating and willing to stand in the rain to answer my questions..I noticed, not only did he have great interpersonal skills, but he was a fellow veteran. The Sienna I eventually purchased is ideal for my needs.....The transaction, conducted through Jeremy, was a very satisfying experience.
We had the best experience dealing with Sable and the others at Franklin Toyota. We were very pleased with the services provided.
The service department staff was extremely friendly and efficient. I was having a 30k service done and was in and out in less than 2 hours, even with limited staff. Great job!
Service reps were kind and kept in touch about vehicle problems and when service would be completed,would reach out about what any delays with phone call
Nathan was a breath of fresh air when we first walked in. He was with us through every step of our car purchase and afterwards.
After 60 years of buying cars, only Franklin Toyota rates as high or higher than any Lexus dealership I have used (and all three of those were tops). Randy Fields does an excellent job of providing superior service to his customers. I live 10 minutes from the Toyota dealer where I live and yet after a full month was still being yanked around by a non responsive sales person and her manager…worst I’ve ever had. After speaking to Randy who was on the other side of the state I had my car in hand in fewer than 5 days—including the 3...
I have used this Toyota dealership since 2006 and bought and bought 5 or 6 vehicles from them so that is how much I like dealing with them.
I chose Franklin Toyota because they had choices re pre owned Tacoma trucks. My salesman, Nate was very professional and accommodating. Service after the sale remains to be experienced.
Good service Wasnt Impressed with the person who checked me in but Devon and the person who took me home was great . I am not happy that my review needs rob 25 words in order to submit this evaluation
The service department was expedited my service and was very helpful. I appreciate the contact by phone call or text to inform me of price and when my truck was ready.
Fast and friendly service. They do what they say and leave your car in a clean condition if that’s how you gave it to them.
I found the dealership and the personnel was professional and thorough to help me with my problem and I would recommend anybody who needs help in the service depart
I had a great experience at Franklin Toyota. I did not feel pressured to buy. Everyone was friendly. I felt right at home there. I would recommend them to anyone.
Excellent service department. Always have my vehicle serviced here & the staff make sure all our questions are answered & any concerns are taken care of. Thanks Franklins Toyota
Had to negotiate a bit with the pricing. Overall I was in and out with a good deal. Case was very friendly! Would recommend seeing him to anyone searching for authenticity.
This is my second vehicle from Franklin and they have been great! My first was a leased RAV 4 and my second is a purchased RAV 4. In both instances they have worked with me and made the process painless.They also have handled all my maintence in rheir Service Department where they always work me in if it's humanly possible. Shout out to Nathan my Salesman for keeping up with me while I figured out what I wanted and Devin and the ladies in the Service Dept! Even the gentleman in the finance office was great! Thanks everybody!
The customer service is outstanding and quality of work repeats that feeling. Thankyou
When I made an appointment to have oil changed and tires rotated it still took 2&1/2 hours to get my car serviced. Not happy
I only came in for an oil change and had a 9:30 appt. I was very disappointed because I missed my appt that I had in Augusta. Overall great place but waiting 3 hours for a oil change only is absurd!!!
They stay within the estimated time they say it will take. The service department staff who you speak with, are very friendly. Before you leave, they explain exactly what services were done and things that you need to watch. One thing that bothered me this time was when I got home I had received a coupon in the mail for bringing my truck in for service, and I won’t be able to use it because it will expire before I will need service again
Thank you, Franklin Toyota, for a great experience buying a new Tundra. Ms . Lila Hartung was extremely helpful and knowledgeable, particularly with the wifi and blue tooth systems. I recommend her highly!
Good dealership I have bought 5 cars and 2 truck s a fine service department. Good people to deal with I will by my next car here Carl
Met my needs. Good customer service in the Service Dept. The transport service did a great job. I was fully confident in the young man’s ability to transport me safely and in a very timely manner, to work and back to pick up my vehicle. He was very personable. Met my expectations! Good job Franklin Toyota, Statesboro.
Service team is very friendly and talks through any items they are recommending and why. Teresa is always very friendly and knowledgeable. I always use Franklin Toyota for my service
Want Service? Use the Franklin Dealerships! Want Honest Employees? This is your stop they hire and train the right staff. My service writer is Teresa, she is very knowledgeable, friendly, and mindful of your time. Great job ladies & gentlemen!
Franklin Toyota is a great deal ship. Great team and customer service. They try to do their best with price and meeting your individual needs
For this visit, no delay, prompt with getting me in and completing the job. They also quickly provided transport to get me home and pick me up when it was time.
Dirk was a great salesman. He listened to what I was looking for in a car, made every effort to accommodate my needs, and I never felt pressured.
I bought a new 2020 RAV 4 in July 2020. Dirk Graham, in sales, made the process very easy. He answered all of my questions, was patient, and made me a priority. He still checks in with me periodically to make sure that I'm not having any issues with my new vehicle. I love my new RAV and I got it from the right dealership and the right salesman! Thank you, Dirk!
They do a great job with service! Took my car right in when there was a problem and fixed it quickly. The service is friendly and they brought my car right to me.
Great salesmen Dirk Graham, knowledgeable and friendly. Paper work a breeze with Andre Thomas. Both made our buying experience fast and pleasant. Thanks again, my wife loves her preowned Rav4.
Franklin Toyota always does quality work and stands behind all that they do. They never cut corners and they have excellent customer service. Great communication and concern for safety. If you professional work done on your car, get it done at Franklin.
Thank you. I am very pleased with my purchase, and I received excellent service and guidance from my sales pro, Randy Fields. Thank you for making it possible to get great service and a good deal locally.
I always receive outstanding customer service from Jessica. They do a great job on my truck. The only issue I have had was balancing my big tires.
EXCELLENT SERVICE, VERY PROFESSIONAL!! Looking forward to next visit. GOOD SERVICE CHOICE FOR YOU TOYOTA. HAVE 2000 TACOMA 4X4, STILL RUNNING STRONG AFTER 189,000 miles
Very helpful in locating my new vehicle would recommend mike and josh for all Franklin customers. Service was fast and manager got me a good deal so go get your next toyota from them
Awesome service! I pulled in unannounced with an unexpected problem with my van and they had me in and out in less than an hour.
On Saturday w/o an appointment, I drove to Franklin Toyota, request 3k mile maintenance and walk out in about 1.5 hours. They were busy but got the job done. My experience has always been the same the same. Great job Franklin Toyota!
Really great service and super fast! I was also able to txt the guy that helped me if I had any questions. I showed up without an appointment on a Saturday morning and they got me right in!
Working with salesman was a good experience. He worked hard to get my business. I would refer friends to Franklin Toyota for their new cars needs.
Thank you ALL for though & accurate service. love the personal attention. Thanks for my birthday card & coupon. That was real special . Didn’t think I would need but did.🤔
I like taking my car to Franklin Toyota to get it serviced. I always schedule my appointment with Ms. Theresa in the service department. She is the best!!! L.M
The process was really good all personal was very helpful. Sells person was great explained and showed instrument panel to me. Very well please. Personal taking care of paperwork was excellent.
I was very happy with my car buying experience & Jeremy was very nice & helpful in finding just what I wanted. I recommend Franklin Toyota in Statesboro Georgia when purchasing your next vehicle.
Franklin Toyota has been and will remain my Toyota dealership of choice. I have purchased several autos for my family from them. Andre Weathers is great. He seems to go out of his way to make sure I’m getting the best experience possible.
Very pleased with the sales team ( Mike Sumner) and finance department. The ceiling panel was filthy but the rest of the immaculate. Mine took very good care of us. He got the car washed and fueled up. Awesome job!
Franklin Toyota worked in my 4 Runner on a holiday weekend. I bought the used vehicle somewhere else, so this was 1st visit. My headlamp was not working, so I was happy that they were able to fix it on this rainy, foggy weekend.
They were very timely! They promised to complete the service in 30 minutes! They completed the service in 20 minutes! I would recommend them for this service to anyone!
Recall service for fuel pump replacement. Service was completed in estimated time frame. I am happy as long as I do not have issues later.
Always top notch service. Timely, thorough & efficient. Customer service staff is always a pleasure to work with. The only folks that touch my 2016 Tacoma.
Had service repair and I was completely satisfied by care and attention to detail by Service Rep Michael E . I will definitely be back. Thanks,
Best customer service as always. Quick turnaround of repair. All around excellent! Devin who set up the service stayed in touch all the way throughout
So far we have gotten great service out of Franklin Toyota in troubleshooting and repairing our 2019 RAV4. Loved the communication by Allie the service manager.
Excellent and timely service. I’d made an appointment but had ti push out my appointment and Service worked with me and scheduled me when I could make it. Thanks!
It wuz good, me just showed up and the good looking young blonde lady made the service happen, no scolding for not having an appointment, and PRESTO: DONE!.
Devon was the best service rep we have ever done business with and I am 62 yrs old (dealt with service rep a for 40+ yrs). The technician that worked on our 2019 Toyota Tacoma truck did an great job too.
After walking out on your Franklin Cevrolet salesman (heavyset black gentleman) who obviously didn't want to make a sale that day, we purchased from Shane at Franklin Toyota. He went above and beyond to make the sale. Thanks so much for appreciating customers, Shane. It made us appreciate Franklin where my husband works even more.
Andre really went out his way to help me and my son. I will recommend other customers to Franklin Toyota Dealership. Very please with this dealership.
Jeremy was amazing. It didn’t take him long at all to come out and help me. Never had more fun talking to a stranger nor been more comfortable. I appreciate how well he took care of me. We might have went through three cars but he was patient and welling to go any length to find what I could afford and loved. Thank you for all the help.
The service dept. is always friendly, accommodating, and timely with any service needs that we’ve had. Have been very satisfied with our Avalon and Highlander.
I took my Tundra in, because I thought it needed new brake pads. Turns out there was something else going on, which they addressed. They could’ve easily just sold me new brakes to make some money, but they were honest about what the problem was. You don’t see that kind of honesty in service departments Very often these days. Thank you, Franklin Toyota!
Jessica was great! Even though service took longer than originally expected due to a delayed part, she was very communicative And apologetic the whole time. our daughter is a student at GS with an older car so it’s good to know we found a trusted place to fix it.
Not happy .after 2 days of driving truck dealer still hasnt gotten financing done I was told finance was done before I traveled almost 2 hrs to pick up truck. I have had truck for 2 days and dealership still hasn't gotten finance done . 9 inquiries on my credit. Really. Guys. Not good business. Love the truck though. Bottom line it's rather to be honest and tell the truth upfront ..future customers make sure deal is done before driving away.
Service was good but I was very disappointed to note how few of y’all were wearing masks during a pandemic . This is disrespectful to the customers
Nothing but good things to say about Franklin Toyota. Andre Weathers is by far the best salesman I’ve ever dealt with. Very professional. This is my second vehicle from him and I will continue to do business with him. Thanks Andre always a pleasure doing business from you.
Bought a used vehicle I saw online. Everyone was very helpful throughout the whole process. I am very happy with my purchase. Thank you for making buying a car so easy!
We have been a part of the Franklin Toyota family since 2007. Couldn’t be more pleased with my newest purchase of 2020 RAV 4 XLE!! Mike Sumner is one of the best sales person we have ever dealt with. Knows his stuff!!!!!!! Extremely polite and helpful.
Thank you, Jessica and Allie. Prompt service and expert consultation. I use Franklin Toyota for every service. All of the good folks there will help.
Franklin Toyota is a world class dealership. Sales and service is outstanding. Very trustworthy. I’ve taken my Tundra for anything from a simple oil change to a major repair job and have always received the best customer service.
Have always relied on Franklin Toyota for service needs for our Rav 4. Have never been disappointed. Always honest and on time. They always have good deals for servicing.
The wait was short, in and out time was about 1 hour. Coffee was available. Service personnel were helpful and friendly. Discussed finding for service checks, pointing out upcoming issues.
Stephanie did a great job through the entire process. Never felt pressured and deal went down the same with Randy. Great team, friendly staff. Will definitely recommend
Everyone was very nice and got my price where I needed to be at I will be back and I will tell my family and friends to go to Franklin Toyota
Always have a good experience. Teresa does a great job in getting me in and out. They are knowledgeable and helpful in explaining the work
Great Dealership to buy a car and great service department. Very fast and courteous service department that have staff who want to make sure that your vehicle is fixed and you are satisfied.
Franklin Toyota was very helpful in helping me find my new car. From the pre-buying process to the final sale everyone I dealt with was very professional and made the process easy.
Ali has been a great addition to your service rep team. She is thorough, responsive, and communicates very well. She represents your dealership very well!
I had a scheduled manufacturers recommended service appointment and only needed to have an oil change. The service department was fine but now my truck has a rattling noise that wasn’t there before. I haven’t been able to check it out myself but I’m certain that the scrub plate was not reinstalled correctly.
Franklin Toyota has gone above and beyond to help me get my car repaired. Devin has been amazing and has called me back over and over to follow up with information for me. I highly recommend Franklin Toyota.
The staff is always pleasant to work with. They are always friendly and helpful and answer all of the questions I have concerning my car.
Awesome experience. Dean Tayloy my salesperson was great. I was greeted by him just as I stepped out of my car. In less than a hour my done with my purchase.
I received exceptional service from the salesperson, Andrew Watkins, to the financial department. I never felt pressured or coerced. It was a perfect buying experience.
Excellent car buying experience. Andre was my salesman- professional, knowledgeable, great guy. Rusty Thomas handled finance in a honest, straightforward manner. Thank you Franklin Toyota!