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500 Commerce Dr.
Statesboro GA 30461
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Phone: 912-764-8090 Call us now!

Q: WHAT DOES THE FRANKLIN'S WARRANTY FOREVER COVER?

The warranty covers parts and labor on all approved engine, transmission and driveline failures including applicable seals and gaskets. Please ask your sales associate for a complete list of covered components.

Q: WHAT DO I NEED TO DO TO KEEP THE FRANKLIN WARRANTY FOREVER IN EFFECT?

Simply perform the recommended maintenance at this dealership per your owner's manual within 1 month or 1,000 miles of it being due OR a service facility which has been pre-authorized by calling NWAN at 1-800-810-8458 prior to receiving service. For maintenance performed at pre-authorized facilities, you will be required to maintain your own service records and will solely be responsible to make sure the service facility performs the services at the right intervals.

Q: HOW DO I KNOW WHAT MAINTENANCE IS REQUIRED TO KEEP THE FRANKLIN WARRANTY FOREVER CONTRACT IN FORCE?

It is required that you maintain the vehicle at Franklin Toyota OR a pre-authorized facility in accordance with the Manufacturer's Recommended Maintenance Schedule. To check the required maintenance for each make and model, simply refer to your owner's manual or check with Edmunds Recommended Maintenance on line. If you have any further questions, please contact a Claims Specialist at 1-800-810-8458. Please note that the estimated service prices quoted on Edmunds.com do not reflect our dealerships prices. We are happy to provide you with a price quote by calling our dealership at (912) 764-8090.

Q: HOW DO I MAKE A CLAIM IF I HAVE A BREAKDOWN?

Contact Franklin Toyota at (912) 764-8090. We will handle it from there! If you have any questions you would like to ask directly, you may call 1-800-810-8458 and speak with a claims specialist.

Q: WHEN IS A CLAIMS SPECLIAST AVAILABLE TO TAKE MY CALL?

Claims specialist are available Monday-Friday 8:00 am to 9:00 pm EST and 9:00 am - 5:00 pm on Saturday to answer any of your questions.

Q: IS THERE A DEDUCTBILE I NEED TO PAY WHEN MAKING A CLAIM?

There is NO deductible on the Franklin Lifetime Warranty. All parts and labor are covered 100%

Q: HOW DO I CONTACT WARRANTY FOREVER?

You can contact us by emailing us at support@nwan.com or by calling 1-800-810-8458

Q: WHAT IF I NEED TO BE TOWED OR NEED A RENTAL VEHICLE WHILE MY CAR IS BEING REPAIRED?

Towing and rental car coverage is not covered by the Franklin Warranty Forever contract. However, if you purchased on extended service contact, your extended service contract will most likely provide that coverage for you.

Q: WHAT IS A LICENSED REPAIR FACILITY?

Any repair facility or dealership that employs ASE (Automotive Service Excellence) technicians. ASE technicians are certified through a national non-profit organization to ensure the technician's competency in many areas of the automotive industry. Repair facilities with at least one ASE certified technician are permitted to display the ASE sign. Motorist should look for the ASE Blue Seal of Excellence logo.

Q: HOW DO I KNOW IF AN ASE CERTIFIED TECHNICIAN WILL BE THE ONE WORKING ON MY VEHICLE?

One of the advantages of taking your vehicle to a licensed repair facility is that if an ASE certified technician is not the individual working on your vehicle (say, for an oil change) they are still available to assist and oversee the task being performed. This ensures maintenance is being performed properly and to the manufacturer's specification.
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